What happens when I make a report

Online

This is usually the quickest way to report a fraud or cyber crime to us. Just so you know, it can take around 20 minutes but we'll guide you through the process.

Phone

Prefer to speak to someone on the phone? Call us on 0300 123 2040, Monday to Friday 8am - 8pm.

Just so you know...

Phone lines can get very busy. We'll do our best to answer within 5 minutes, but it could take longer.

Once we've got your report, we'll pass it on to the National Fraud Intelligence Bureau (NFIB). It’s their job to assess whether they have enough information to pass your report on to the relevant police force or department. Decisions to investigate can take up to 28 days

In the meantime, you'll get a Crime Reference Number – which you may need for your bank or insurance provider.

Need more support?

Our team are experts when it comes to understanding fraud and cyber crime and we can put you in touch with the right organisations and groups who can support you in the best way. For more information visit our useful organisations page

Once the NFIB have looked into your case, we'll get in touch to let you know what's going to happen next.

Pass this information to the police

The NFIB will pass your report to the police who'll take it from there. As such, the police may get in touch to learn more about what happened from you.

Not investigate further

Even if your case isn't investigated, it's still really important that you report it. We use all the data gathered in reports to help understand how fraud is committed in the UK. And, simply put – the more we know about the national picture of fraud, the more we can warn people about it in the future.

We'll only ever share your data with people like the police, your bank, or national government agencies. For more information visit our privacy policy

Here are a few of the organisations we may share your data with:

National Fraud Intelligence Bureau (NFIB)

Banks and financial service

Data matching

Crime prevention