General enquiries

For general enquires, please contact us via our online enquiry form.

We aim to deal with all queries in a prompt manner. Some queries are more complex than others, but we aim to respond to you within five working days.

  • If you wish to call to speak to one of our telephony agents, we are available 24 hours per day, 7 days per week (please note, you may experience reduced availability 8pm to 8am. This is to ensure we are prioritising our busiest periods)
  • If you would prefer to chat online with one of our webchat agents, this service is open 8am - 8pm, Monday to Sunday
  • For more general advice and answers to frequently asked questions, you can use our automated chatbot, which is available 24 hours per day, 7 days per week.

Reporting a live cyber attack

If you are a business, charity or other organisation which is currently suffering a live cyber attack (in progress), please call 0300 123 2040 immediately. This specific service is available 24 hours a day, 7 days a week.

Reporting cyber crime and fraud

You can report cyber crime or fraud to Report Fraud any time of the day or night using our online reporting hub. You can also report and get advice about cyber crime or fraud by calling 0300 123 2040.

The times above represent our core contact centre opening hours, although from time to time we do extend the service we provide to you.

Please note Report Fraud will never request your bank details. Our team may call you back for specific reasons, an example being to offer additional support or if your call disconnected unexpectedly. If you are uncertain about the authenticity of a call, please hang up and contact the Report Fraud team at 0300 123 2040. This will be charged at your standard network rate. 

If you have inclusive minutes within your mobile tariff then calls to our number are included at no cost. If you have used all of your inclusive minutes then the call will typically cost 35p per minute depending on your network provider.

Textphone

If you are deaf or hard of hearing you can contact us on textphone 0300 123 2050.

Online advisor - live chat

This service is available 24 hours a day, 7 days a week. When using web chat you are speaking live to one of our advisors in the contact centre, who can assist with queries or you help fill out an online report.

Reporting a live cyber attack

If you represent a business, charity or other organisation which is currently suffering a live cyber attack and data is potentially at risk, please call 0300 123 2040. This service is available 24 hours a day to report and get advice on what to do next. Please note, if you are member of the public you must report to us through our core opening hours or online here.

Cyber security advice

If you are an organisation (private, public, or voluntary) that wishes to get information about cyber security, then contact the National Cyber Security Centre (NCSC).

Calling overseas

If you are calling from abroad please call +44 300 123 2040

Complaints

If you would like to make a complaint please see this guidance for more information.

Reports sent by post

Please note that we are unable to accept any reports via post, this also includes supporting documentation. Any reports received or documentation for an existing report will be confidentially disposed of. We will provide an update on reports once they have been reviewed. If you registered on our website when you made your report, you can track its progress online.

Spam

Please remember to check your spam folder for responses sent by Report Fraud as for various reasons our email responses to you may end up in those folders. If you have your email set up to automatically delete spam, you may also wish to check your deleted folder.

Other languages

If you don’t speak English, or if English is not your first language, we run a service for you to make your fraud report in your language.

Tags

Report Fraud