If you think you may have been the victim of cyber crime or fraud and incurred a financial loss or have been hacked as a result of responding to a phishing message, you should report this to us.

What would you like to report

Report a suspicious email

Forward suspicious emails to the Suspicious Email Reporting Service (SERS) via [email protected].

Signs an email may be fake

Be cautious if an email:

  • pressures you to act quickly
  • asks you to click an unexpected link
  • asks for personal or financial information
  • comes from an unusual email address
  • contains an offer that seems too good to be true
  • looks like a genuine organisation's email, but something doesn't feel right.

Phishing emails are becoming increasingly convincing, so spelling and grammar mistakes are not always present.

If you get an error when forwarding an email to Suspicious Email Reporting Service (SERS)

You may see an error message when forwarding a suspicious email to Suspicious Email Reporting Service (SERS). This can happen because of how some email providers handle suspicious emails.

  • If the email contains one link: it may already have been identified as spam. You do not need to send it again.
  • If the email contains several links: try sending each link in a separate email or report each one using the NCSC's suspicious website reporting form.

Report a suspicious text message

You can report suspicious text messages to your mobile provider for free by forwarding them to 7726. Your provider can investigate the sender and may block them if they're found to be malicious.

On iPhone

  1. Copy the number the text came from.
  2. Press and hold the message, then select More and Forward.
  3. Send the message to 7726.
  4. When asked, reply with the phone number you copied.

On Android

  1. Copy the number the text came from.
  2. Press and hold the message, then select Forward.
  3. Send the message to 7726.
  4. When asked, reply with the phone number you copied.

Report a suspicious call to your mobile

If you've received a suspicious call on your mobile:

  1. Open your recent calls and select the suspicious number.
  2. Copy the phone number.
  3. Open your Messages app and start a new message to 7726.
  4. Type Call, followed by the phone number.
  5. Send the message.

Reporting suspicious texts and calls helps mobile networks identify and block malicious senders.

Report a suspicious call to your landline

If you've received a suspicious call on your landline, contact your landline provider for information on how to report it.

Report a suspicious call from a withheld number

If you've received a suspicious call from a withheld number, contact your mobile network or landline provider for information on how to report it.

Report a suspicious WhatsApp message

You can report suspicious messages directly in WhatsApp.

To report a message:

  1. Press and hold the message.
  2. Select Report.
  3. Follow the instructions in WhatsApp.

You can also block the sender. Tap the contact's name, then select Block [contact name] and Block.

Report suspicious mail you've received through the post

If you've received suspicious or scam mail through the post, you can report it to Royal Mail:

Report scam mail to Royal Mail

Report a suspicious website

Criminals may create fake websites to steal your personal or financial information or install malware on your device.

You can report a suspicious website to the National Cyber Security Centre (NCSC). It's free and helps the NCSC investigate and remove malicious websites.

Report a suspicious website to the NCSC

Report a fake advert

If you see an advert that looks fraudulent, report it to the Advertising Standards Authority (ASA).

Fake adverts may use:

  • False celebrity endorsements
  • Unrealistic offers or discounts
  • Images or descriptions that don’t match the real product

Reporting helps stop misleading content and protects people from fraud and cyber crime.