Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to:

  • zoom in up to at least 200% using the text resize button (or resized by CTRL and ‘+’ keystroke for Windows and CMD and '+' for Mac, if supported by the browser)
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader
  • adjust colours to black and white mode from colour

AbilityNet has advice on making your device easier to use.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • Very low contrast on the 'Make a report' menu dropdown, specifically for the internal link to Other Languages and the "Make a report", "Protect yourself" and "Get help and support" titles and the home icon

If you would like to provide us with feedback for consideration then please contact our advisors on 0300 123 2050.

Deaf or hard of hearing accessibility

Report Fraud is proud to work alongside SignVideo to assist with reporting for deaf or hard of hearing people who use British Sign Language (BSL). SignVideo is the UK’s leading British Sign Language video interpreting service and offers a specialist state-of-the art video contact centre staffed by fully qualified and registered British Sign Language interpreters and Irish Sign Language interpreters available on demand.

If you are deaf or hard of hearing, please follow the instructions below in order to access Report Fraud via the SignVideo App.

How do I use the SignVideo App?

In order to use the service, you will need to download the SignVideo app on your mobile device. When you open the app, you will see the SignDirectory. Scroll down the SignDirectory and look for 'Report Fraud'. Click on the button for 'Report Fraud' and a SignVideo interpreter will appear on your screen to interpret your conversation. Please see signvideo.co.uk/download for more information.

What do I need to use SignVideo?

To use SignVideo, you will need three things as minimum requirements:

  1. Device: They can be the following:
  • iOS app
  • Android app
  • SignVideo Web

  1. Webcam: They can be plugged in or built in.

  2. Good internet connection: For the best experience with SignVideo, we advise having a minimum 2mbps upload and download internet speed. Your internet connection can be any of the following:

  • 3G, 4G & 5G mobile network
  • Plugged in Broadband/ethernet
  • WiFi

To resolve any issues you may have, please check our the SignVideo page: www.signvideo.co.uk/faq

To receive help and support, please get in touch with the SignVideo Customer Services. You can contact SignVideo in BSL via https://signvideo.co.uk/contact/. Alternatively, email the technical support team directly: [email protected].

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you require - for example, plain text, braille, BSL, large print or audio CD

Preparation of this accessibility statement

This statement was prepared on 28 November 2025.

This website was tested in November 2025 against the WCAG 2.2 AA standard.

Emergency exit modal

The emergency exit modal has been introduced to allow visitors of the website and victims of fraud close the site down immediately if they feel under pressure.

To perform an exit, tab the ESC button on your keyboard three times and you will be redirected away from the site.